{"id":34805,"date":"2020-09-10T14:39:27","date_gmt":"2020-09-10T14:39:27","guid":{"rendered":"https:\/\/terjebjornstad.com\/no\/?p=34805"},"modified":"2026-03-15T02:28:29","modified_gmt":"2026-03-15T01:28:29","slug":"tesla-kjop-haltet-pa-malstreken","status":"publish","type":"post","link":"https:\/\/terjebjornstad.com\/no\/2020\/09\/10\/tesla-kjop-haltet-pa-malstreken\/","title":{"rendered":"Tesla-kj\u00f8p haltet p\u00e5 m\u00e5lstreken","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"
\"Teslas<\/a>
Tesla – eneste bilmerke uten bilselgere men med mangler i bestillingssystemet<\/figcaption><\/figure><\/p>\n

\u00c5 kj\u00f8pe bil er en tillitssak. Det gjelder ogs\u00e5 n\u00e5r alt ordnes p\u00e5 nettet.<\/p><\/blockquote>\n

 <\/h3>\n

\u00c5 kj\u00f8pe bil hos Tesla fortoner seg annerledes enn hos andre bilforretninger p\u00e5 godt og vondt. I Tesla-lokalene treffer du veiledere<\/em>, ikke selgere<\/em>. Bestilling ordner du selv p\u00e5 nettet. Konfigurasjonen er enkel. Farge? Drivverk? Sorte eller hvite seter? 19-tommers felger? Hengerfeste? Vinterdekk? Ingen symbolske rabatter, ingen trynetillegg og ingen selgerprovisjon. Prisen vises p\u00e5 skjermen. <\/p>\n

Ingen innbyttebiler, takk!<\/h3>\n

Tesla tar ikke imot innbyttebil. I stedet kan man legge ut bilder av kj\u00f8ret\u00f8yet sitt for profesjonelle oppkj\u00f8pere. L\u00f8sningen mangler mulighet til \u00e5 oppgi tilleggsopplysninger, som for eksempel at bilen nettopp har v\u00e6rt inne til stor service, eller har nye vinterdekk. Tesla lover at du skal f\u00e5 bud i l\u00f8pet av 24 timer. Vi fikk ingen bud p\u00e5 v\u00e5r 4 \u00e5r gamle innbyttebil. Heldigvis fikk vi solgt den raskt p\u00e5 Finn.no til antatt oppkj\u00f8perpris. Hvis den nye bilen kommer f\u00f8r man har solgt den gamle, kan mange f\u00e5 problemer med \u00e5 stille egenkapital. Dette vet oppkj\u00f8pere \u00e5 utnytte.<\/p>\n

\n

Ikke stol p\u00e5 Teslas innbytte-l\u00f8sning. Selg bilen selv!<\/p><\/blockquote>\n

\n

Finansiering og registrering fungerte bra<\/h3>\n

Begge deler utf\u00f8res p\u00e5 tilbydernes egne nettsteder. Vi benyttet DnB, og de leverte tilbud kjapt. Vegvesen.no<\/strong><\/a> er blitt en super l\u00f8sning for \u00e5 ordne alt som har med myndighetene \u00e5 gj\u00f8re. Begge tjenestene er godt tilrettelagt for netthandel. Teslas bestillingssystem kvitterte med \u00e5 huke av b\u00e5de finansiering og registrering som «utf\u00f8rt» p\u00e5 listen over ting man m\u00e5 gj\u00f8re i bestillingsprosessen. Bra!<\/p>\n

Listen som bare forsvant<\/h3>\n

V\u00e5rt siste uavkryssede punkt p\u00e5 listen var innbyttebil<\/em>. Siden vi solgte innbyttebilen selv, krysset vi av for «ingen innbyttebil». Da forsvant punktlisten fra skjermen! Vi kunne ikke lenger se hva som var gjort. Punktlisten var erstattet av et generelt informasjonsskriv. Samme informasjon ble sendt i gjentatte meldinger p\u00e5 mobilen med beskjed om at alt m\u00e5tte utf\u00f8res snarest. M\u00e5tte vi gj\u00f8re alt<\/em> p\u00e5 nytt? Vi f\u00f8lte oss kastet ut i ingenmannsland.<\/p>\n

\n

Hadde Tesla mistet dataene v\u00e5re? Hadde vi trykket p\u00e5 feil tast? Var Teslas hjemmesider blitt hacket? <\/p><\/blockquote>\n

\n

Amat\u00f8rmessig landing<\/h3>\n

I 2020 kan systemer – som Teslas bestillingssystem – automatisk sjekke betalinger, finne ut om et kj\u00f8ret\u00f8y er registrert og hente informasjon om forsikring. De norske tjeneste er tilpasset for integrasjon med eksterne systemer. Kundene skal ikke beh\u00f8ve \u00e5 bli purret om ting som allerede er utf\u00f8rt. Tesla har \u00e5penbart valgt en snarvei for \u00e5 slippe \u00e5 utvikle programvare som integrerer mot norske akt\u00f8rer. Jeg har lest at Ryanair lenge tilb\u00f8d et underm\u00e5ls bestillingssystem for \u00e5 spare penger. Jeg mistenker at Tesla f\u00f8lger samme strategi.<\/p>\n

Du kan annulere under hele prosessen<\/h3>\n

Skulle du f\u00e5 kalde f\u00f8tter mot slutten av Tesla-bestillingen, kan du avbryte det hele. Det eneste du taper, er de 1000 kronene du ble trukket for ved bestilling. Du kan faktisk trekke deg innen 10 dager etter at bilen er hentet. Rent juridisk regnes kanskje Tesla-salget som nettkj\u00f8p – og m\u00e5 f\u00f8lge lovgivningen for dette, med angrefrist og returrett.<\/p>\n

Konklusjon<\/h3>\n

Forel\u00f8pig er ikke bilkj\u00f8p p\u00e5 nettet s\u00e6rlig utbredt. Det begrenser mulighetene for \u00e5 sammenligne tjenester mellom ulike akt\u00f8rer. Vi har derfor sammenlignet Teslas «nettbutikk» mot vanlig personbasert bilhandel. I fremtiden vil alle biler selges over nettet, men det krever omorganiseringer og utvikling av nye prosedyrer og tjenester. Nye merker som Tesla og Polestar, har fordelen at de startet p\u00e5 «blanke ark». Jeg mistenker at Tesla valgte nettsalg kun for \u00e5 spare kostnader, ikke for \u00e5 gi kundene en bedre opplevelse. Systembaserte tjenester skal, i likhet med personlig service, skape tillit gjennom kj\u00f8psprosessen. Teslas system for \u00e5 bestille og kj\u00f8pe bil begynner lovende, men feiler alvorlig i sluttfasen. Kundene skal ikke p\u00e5 noe punkt i prosessen f\u00f8le at salgsfirmaet har mistet dataene. For v\u00e5r del ble l\u00f8sningen \u00e5 kontakte en veileder hos Tesla. Den personlige service’n fungerte utmerket hos Tesla hele veien. <\/p>\n

\n

Vegvesen.no og DnB har meget gode nettl\u00f8sninger. De \u00e5pner muligheter for at flere akt\u00f8rer kan selge bil p\u00e5 nettet. Som for eksempel Polestar. H\u00e5per deres l\u00f8sning er bedre enn Teslas.<\/p><\/blockquote>\n

\n

Se ogs\u00e5<\/h3>\n

\"tesla<\/a>
Tesla mot «r\u00f8kla»<\/figcaption><\/figure>
model<\/a>
Tesla 3 Long Range<\/figcaption><\/figure>
\"Teslas<\/a>
Taper elbiler seg mer?<\/figcaption><\/figure>
\"tesla<\/a>
Kj\u00f8ling av batteriene<\/figcaption><\/figure><\/div>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

\u00c5 kj\u00f8pe bil er en tillitssak. Det gjelder ogs\u00e5 n\u00e5r alt ordnes p\u00e5 nettet.   \u00c5 kj\u00f8pe bil hos Tesla fortoner seg annerledes enn hos andre bilforretninger p\u00e5 godt og vondt. I Tesla-lokalene treffer du veiledere, ikke selgere. Bestilling ordner du selv p\u00e5 nettet. Konfigurasjonen er enkel. Farge? Drivverk? Sorte eller hvite seter? 19-tommers felger? […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":34772,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[34,2969,2979,2563],"tags":[2970,2973,2978,214,2855,2975,2971,2856,3001,2976],"class_list":["post-34805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikkel","category-bilkjop","category-kjope","category-tesla","tag-bestille-tesla","tag-bestilling-tesla","tag-innbytte-tesla","tag-kjope-bil-pa-nett","tag-kjope-tesla","tag-provekjore-tesla","tag-tesla-bestilling","tag-tesla-innbytte","tag-tesla-nettlosning","tag-tesla-provekjoring"],"yoast_head":"\nTesla-kj\u00f8p haltet p\u00e5 m\u00e5lstreken - Mangler i Teslas bestillingssystem<\/title>\n<meta name=\"description\" content=\"Bestillingssystem som purrer kunden p\u00e5 oppgaver som for lengst er utf\u00f8rt. 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